Questions & Answers

Frequently Asked Questions

Everything about your monthly subscription, downloads, and files.
Your Monthly Subscription
When are the files available? +
Your first successful subscription payment gives you immediate access to the current month’s kit. A new kit and link are provided on the 1st of each month for that month’s paid subscription. Save your files before the monthly link is replaced. Past kits purchased separately are available by instant download link after payment.
When will I be charged? +
We offer one recurring monthly subscription. Your first payment is charged when you join and gives you immediate access to the current month’s kit. Your next payment is on the 1st of the following month, with renewals on the 1st of each month after that until you cancel. Joining partway through a month does not move your next billing date: for example, joining on October 20 gives you October’s kit, followed by a renewal for November’s kit on November 1.
Is there a deadline to sign up each month? +
New subscription signups close on the evening of the 27th of each month, Eastern Time. Enrollment reopens on the 1st when the new kit and download link are ready. This short break gives us time to prepare the next kit and helps make sure you receive the month you expect. The signup closure does not cancel existing subscriptions.
Can I pause or cancel my subscription? Is there a minimum commitment? +
Yes! You can pause or cancel your subscription at any time. There’s no minimum subscription term—you’re welcome to stay for as long as the kits fit your creative plans.
Where do I go to pause, cancel, or update my payment details? +
Log in to your account on our website to manage your subscription and update your payment details. Follow the instructions in your account to pause or cancel.
How do I restart a paused subscription? +
Log in to your account on our website and follow the instructions there to restart your subscription.
What happens if my payment fails? +
Check your payment details in your account and follow any payment notices you receive. An unsuccessful renewal can interrupt access to that month’s kit. Contact us if you need help with a failed payment.
Downloading Your Kit
How do I download my files? +
Open the download link from your order — it's on the confirmation page right after checkout, in your order email, and in your account under Orders. For the monthly subscription kit, that link takes you to a Google Drive folder where you can download that month's files. Past kits download straight from our store as a single file you save to your device.
Can I download my kit on a phone or tablet? +
Yes! You can download and save your kit on a phone or tablet, as well as on a computer.
Do I need a Google account to download the files? +
No. The monthly kit's Google Drive link works without a Google account, and past-kit downloads don't use Drive at all.
How do I download the whole kit or individual files? +
For the monthly kit, select the kit folder in Google Drive and choose Download to get everything at once, or open the folder and download individual files instead. A past kit arrives as one file containing the whole kit.
What should I do if a download link doesn’t work or I can’t access my files? +
Please email us at Support email address shown here; use the Contact Us form for an accessible alternative. or use our Contact Us form. We’ll help get the issue sorted out as quickly as possible so you can enjoy your kit.
What happens if I forget to download the kit and the month is over? +
Email us at Support email address shown here; use the Contact Us form for an accessible alternative. or use our Contact Us form with your username and the month you’re missing, and we can send you the download for that kit.
Will I receive an email when the new kit is ready? +
You can opt in to a notification when a new kit is ready. The notification points you back to your account; the kit files themselves are not email attachments. Your account is where you access the current month’s download.
What’s Inside Your Planner Press Kit
Is this a digital product, or will anything be mailed to me? +
Planner Press Kit is 100% digital. Nothing physical will be mailed or shipped to you. You’ll download the files and print and cut the pieces you’d like to use.
What comes in each monthly kit? +
Each cohesively designed monthly kit includes eight dashboards in every size we offer, with all available hair-color and skin-tone options for dashboards featuring girls. You’ll also receive bookmarks; deco sheet stickers, journaling stickers, washi tape stickers, fashion girl stickers, and floral stickers; a printable Post-it note design; and yearly planner inserts in all offered sizes. Additional goodies may appear throughout the month, such as journaling cards, side tabs, and other coordinating extras.
Which planner sizes are available? +
We offer A5, A5 Slim, A5 Wide, A6, B6, B6 Slim, B5, Happy Planner Classic, Happy Planner Mini, Half Letter, Letter, Franklin Covey Compact, Standard TN, Pocket, Personal, and Personal Wide. We’re always adding more—if there’s a size you’d love to see, please let us know!
Can I purchase previous months’ kits? +
Yes! Available past kits can be purchased individually for an instant download link after successful payment. These are one-time purchases and do not start a subscription. The price and contents are shown on each product page.
Printing & Using Your Files
Which file formats are included? Do I need any special software? +
We include Silhouette files, PNG files, and PDFs. You don’t need special design software to print and cut your kit by hand. If you’re using a cutting machine, use the appropriate files with your machine’s software. Files are included for both Cricut and Silhouette workflows.
How do I print the correct size? +
Choose the file for your planner size. In your print dialog box, select Actual Size so the design prints at its intended dimensions rather than being scaled to fit the page.
What paper or sticker paper should I use? +
Choose paper or sticker paper compatible with your printer and the finish you prefer. Print a test page at Actual Size before printing the full kit.
Can I cut the designs by hand or use a Cricut or Silhouette? +
Yes—all three options are available! We include files for hand cutting, Cricut, and Silhouette, so you can choose the method that works best for you.
Can I reprint my saved files after the month ends or after I cancel? +
Yes! Once you’ve downloaded and saved your files, you can use and reprint them as many times as you like, for as long as you like, for your own personal use—even after the month ends or your subscription is canceled.
Are the files for personal use only? Can I share them or sell items made with them? +
All files are for personal use only. Please do not share, distribute, or resell the files, or sell items made with the designs.
Support & A Few Final Details
What is the refund policy for digital kits and subscription payments? +
Digital purchases and subscription payments are generally final once access is provided, whether or not you download the kit. Exceptions and mandatory consumer rights apply. Please read our Digital Refund, Return and Cancellation Policy. If your files are missing, incorrect, or not working, contact us for help.
How can I contact you for help or suggest a new planner size? +
Feel free to email us anytime at Support email address shown here; use the Contact Us form for an accessible alternative. or use our Contact Us form with questions, suggestions, size requests, or anything you need help with. We’re always happy to hear from you!